Ricoh Interactive Whiteboard User Guide

Welcome to the GSSI support portal for Ricoh Interactive Whiteboards.

This guide explains how to use the whiteboard, schedule meetings, and solve the most common issues.

Getting Started

The whiteboard does not power on
Please contact the Help Desk.
No network connection
Please contact the Help Desk.
Unknown password or PIN requested
Do not attempt multiple login attempts, Contact the Help Desk.
The Bluetooth keyboard does not work
Verify that the keyboard power switch (located on the rear right side) is turned on.
If the issue persists, contact the Help Desk.
The Bluetooth mouse does not work
Verify that the mouse power switch (located on the back) is turned on.
If the issue persists, contact the Help Desk.
An application is not working correctly
If possible, note any error message displayed on the screen before contacting support.

If Zoom displays a permission request asking to access devices such as:

select Cancel.

The camera will continue to work normally.

If "OK" is selected by mistake

Zoom will no longer detect the camera.

To restore normal operation:

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